What to Do When Clients Delay Payment: A Step-by-Step Guide for Couriers and Hauliers

Delayed payments are more than just a headache—they can seriously disrupt cashflow, especially in the transport and haulage world where fuel, wages, and repairs don’t wait. If you're chasing a late-paying client, here’s a quick, no-nonsense guide to help.

1. Double-check the invoice

Make sure the invoice was sent correctly with all the right details—amount, PO number, due date, and payment instructions. A small error can cause big delays.

2. Send a polite reminder

Sometimes it’s just a nudge they need. Drop a friendly email or make a quick call—keep it professional, but firm.

3. Follow up regularly

If there's still no payment, set a schedule for follow-ups. Don’t let it slip off your radar—consistency shows you mean business.

4. Offer payment options

Make it easier to pay. Can they part-pay? Use online payment? Flexibility can help you get something rather than nothing.

5. Consider invoice finance

Tired of waiting? Invoice finance gives you up to 90% of the invoice value upfront—so you're not stuck while clients drag their feet. A factoring solution will always include credit control, meaning you don't have the headache of chasing payments at all.

Late payments happen, but they shouldn’t stop your wheels from turning.

Need faster access to cashflow?If unpaid invoices are slowing your transport or haulage business down, invoice finance could help you get paid faster and plan with confidence.

 Get in touch today to learn how we support couriers, hauliers, and logistics firms with flexible funding solutions that keep your business moving.

📞 Call us on 0161 280 4044

 📧 Email: info@transport.finance

 🌐 Visit: www.transport.finance